Terms of service

Terms of Service

Welcome to Shop Cozy Hue.

These Terms of Service (“Terms”) govern your access to and use of the Shop Cozy Hue website, online store, products, and services (collectively, the “Services”).

Please read these Terms carefully before accessing or using our website or purchasing products from us. By accessing our website, placing an order, or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not access or use our Services.

1. About Shop Cozy Hue

Shop Cozy Hue is operated by:

Hangzhou Boliahao Internet Retail Studio
A business entity registered in China and owned by YIBO ZHAO.

Our business operates from Hangzhou, Zhejiang, China, and provides lifestyle products to customers located in the United States.

Shop Cozy Hue sells products through the Shopify platform. Shopify provides the technology platform that enables us to operate our online store; however, all purchases are made directly between you and Shop Cozy Hue.

2. Eligibility

By using our Services, you represent that:

  • You are at least the age of majority in your place of residence;
  • You have the legal capacity to enter into these Terms;
  • Any information you provide is accurate, complete, and current.

If you allow a minor to use your device to access our Services, you are responsible for supervising such use and ensuring compliance with these Terms.

3. Account Registration

You may create an account to access certain features of our website.

When creating an account, you agree to provide accurate and complete information and keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You may not:

  • Use another person’s account without authorization;
  • Provide false information;
  • Transfer or sell your account to another person.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. Products and Product Information

We make reasonable efforts to display our products, colors, materials, dimensions, and details as accurately as possible.

However, actual products may vary slightly due to:

  • Different screen settings and displays;
  • Lighting conditions during photography;
  • Manufacturing processes;
  • Production batches;
  • Material characteristics.

Minor variations in color, texture, pattern placement, gloss, transparency, or finish do not necessarily constitute a product defect.

Product descriptions and availability may be updated at any time without prior notice.

We reserve the right to discontinue products or limit product availability where necessary.

5. Product Compatibility

Customers are responsible for selecting the correct product model before placing an order.

For products including but not limited to phone cases, AirPods cases, and compatible accessories:

  • Please verify your device model before purchase;
  • Products designed for one model may not fit another model;
  • Similar-looking devices may have different dimensions or specifications.

Shop Cozy Hue is not responsible for returns caused by incorrect model selection by the customer.

6. Electronic Products and Accessories

Certain products sold through our store, including wired earphones and electronic accessories, are intended for personal use only.

Unless specifically stated on the product page:

  • Products are not medical devices;
  • We do not guarantee compatibility with every device or operating system;
  • Performance may vary depending on device settings, hardware, and usage conditions;
  • No additional warranty is provided beyond rights required by applicable law or expressly stated product warranties.

Customers should discontinue use of any product that appears damaged, unsafe, or defective.

7. Small Parts and Product Safety

Some accessories may contain small components.

Products containing small parts should be kept away from young children where appropriate.

Customers are responsible for using products according to their intended purpose and any instructions or warnings provided.

8. Orders and Acceptance

When you place an order through our website, you are submitting a request to purchase products from Shop Cozy Hue.

An order is not considered accepted until we send an order confirmation or acceptance notice.

We reserve the right to refuse, cancel, or limit orders for reasons including:

  • Suspected fraudulent activity;
  • Unauthorized payment attempts;
  • Incorrect pricing information;
  • Product availability issues;
  • Incorrect or incomplete customer information;
  • Orders that violate these Terms.

If an order is cancelled after payment has been received, we will issue a refund to the original payment method.

9. Order Cancellation and Changes

You may request cancellation before your order has been shipped.

Once an order has entered shipment processing or has been dispatched, cancellation requests cannot be guaranteed.

Customers should contact us as soon as possible if they need to update:

  • Shipping address;
  • Product selection;
  • Device model;
  • Contact information.

We cannot guarantee changes after order processing begins.

10. Made-to-Order and Customized Products

Some products may be produced or prepared specifically after an order is placed.

For customized, personalized, or made-to-order products:

  • Orders cannot be cancelled after production begins;
  • Returns and exchanges are not accepted unless the product is defective, damaged, or incorrect.

Customers are responsible for ensuring that all submitted information, including customization details, is accurate.

By submitting custom content, you confirm that:

  • You own or have permission to use the content;
  • The content does not violate any third-party rights;
  • The content does not contain unlawful, offensive, or infringing material.
11. Pricing and Payments

All prices displayed on our website are shown in United States Dollars (USD).

Prices may change at any time without notice.

We accept payment methods available at checkout, including third-party payment providers such as PayPal.

By submitting payment information, you represent that:

  • You are authorized to use the payment method;
  • The information provided is accurate;
  • You authorize us to charge the applicable amount.
12. Taxes

Product prices do not include taxes unless otherwise stated.

Applicable taxes will be calculated and collected at checkout where required by applicable law.

Customers may be responsible for additional charges imposed by authorities, including customs duties or import fees where applicable.

13. Shipping and Delivery

We currently ship only to customers located in the United States.

Orders are shipped from Hangzhou, China.

Processing time is generally:

1–3 business days

Estimated delivery times are provided at checkout and may vary depending on:

  • Shipping carrier;
  • Destination;
  • Customs processing;
  • Weather conditions;
  • Events outside our reasonable control.

Delivery estimates are not guaranteed delivery dates.

For complete shipping information, please review our Shipping Policy.

14. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Our Refund Policy explains:

  • Return eligibility;
  • Return timeframes;
  • Refund procedures;
  • Damaged or incorrect products;
  • Customer responsibility for return shipping.

By purchasing from Shop Cozy Hue, you agree to follow our Refund Policy.

15. Intellectual Property

All content available through our Services, including:

  • Product photography;
  • Website design;
  • Logos;
  • Brand names;
  • Text;
  • Graphics;
  • Product descriptions;
  • Videos;
  • Original creative materials;

is owned by or licensed to Shop Cozy Hue and protected by applicable intellectual property laws.

You may not without our prior written permission:

  • Copy;
  • Reproduce;
  • Distribute;
  • Modify;
  • Sell;
  • Republish;
  • Download for commercial purposes;
  • Use our content for AI training or automated data collection.

Unauthorized use of our intellectual property is prohibited.

16. Customer Reviews and User Content

Customers may submit reviews, photographs, videos, comments, and other content (“User Content”).

By submitting User Content, you grant Shop Cozy Hue a worldwide, royalty-free license to use, reproduce, display, distribute, and promote such content for marketing and business purposes.

This permission does not allow us to use your personal information inconsistently with our Privacy Policy.

We do not require customers to provide positive reviews.

Any incentives, discounts, or rewards offered for reviews are intended to encourage honest feedback only.

We reserve the right to remove User Content that:

  • Violates laws;
  • Infringes intellectual property rights;
  • Contains harmful or inappropriate content;
  • Misrepresents products or services.
17. Third-Party Services

Our website may use third-party services, including payment providers, analytics providers, advertising platforms, and Shopify applications.

We are not responsible for the practices, policies, or services provided by third parties.

Your use of third-party services may be subject to their own terms and privacy policies.

18. Shopify Relationship

Shopify provides the platform that allows us to operate our online store.

However:

  • Shopify is not the seller of our products;
  • Shopify is not responsible for transactions between you and Shop Cozy Hue;
  • Any purchase, return, refund, or product-related issue is between you and Shop Cozy Hue.
19. Prohibited Uses

You agree not to use our Services to:

  • Violate applicable laws;
  • Submit false information;
  • Commit fraud;
  • Infringe intellectual property rights;
  • Upload malicious software;
  • Scrape or collect website data without permission;
  • Copy or reproduce our content;
  • Interfere with website security or operation.

We reserve the right to suspend access for users who violate these Terms.

20. Disclaimer

To the fullest extent permitted by law, our Services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted;
  • The website will always be error-free;
  • All information will always be completely accurate.

Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable law.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Shop Cozy Hue shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our Services or products.

This limitation does not apply where liability cannot legally be excluded, including certain consumer protection rights, fraud, or intentional misconduct.

22. Indemnification

You agree to hold Shop Cozy Hue harmless from claims arising from:

  • Your violation of these Terms;
  • Your unlawful use of our Services;
  • Your infringement of third-party rights;
  • Content you submit through our Services.
23. Governing Law

These Terms shall be governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

However, this choice of law does not limit any mandatory consumer protection rights that cannot legally be waived under the laws applicable to you.

Any dispute arising from these Terms shall be submitted to the competent courts where Shop Cozy Hue’s business is registered, unless otherwise required by applicable law.

24. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised effective date.

Changes will not apply retroactively to orders already accepted unless required by law.

Your continued use of our Services after updates means you accept the revised Terms.

25. Contact Information

Questions regarding these Terms may be sent to:

Shop Cozy Hue

Customer Support:
support@shopcozyhue.com

Legal Inquiries:
legal@shopcozyhue.com

Business address available upon request.

End of Terms of Service