Terms of service

OVERVIEW

This website is operated by Shopcozyhue. Throughout the site, the terms “we,” “us,” and “our” refer to Shopcozyhue.

Shopcozyhue offers this website, including all information, products, tools, and services available through the site, conditioned upon your acceptance of these Terms of Service and all other policies referenced herein.

By visiting our website, purchasing a product, or otherwise using our services, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have the permission of a parent or legal guardian.

You may not use our products or services for any unlawful or unauthorized purpose. You must not transmit viruses, malicious code, or any material that could damage or interfere with the website or its operation.

A violation of these Terms may result in immediate suspension or termination of your access to our services.

SECTION 2 – PRODUCTS AND PRODUCT INFORMATION

Shopcozyhue sells silk and related sleep, travel, hair, and personal accessories, including sleep masks, neck pillows, scrunchies, and other complementary products.

We make reasonable efforts to display product colors, patterns, materials, measurements, and other details as accurately as possible. However, the appearance of colors may vary depending on your screen, lighting, device settings, and photography conditions.

Because silk is a delicate natural fiber, minor variations in texture, sheen, weave, print placement, or finish may occur. Pattern placement may also differ slightly between individual products. These natural or production-related variations do not necessarily constitute defects.

Product measurements are approximate and may be subject to reasonable manufacturing tolerances. Please review the product description, measurements, care instructions, and images before placing an order.

We reserve the right to modify product descriptions, specifications, prices, and availability at any time without prior notice.

SECTION 3 – SILK CARE AND CUSTOMER RESPONSIBILITY

Silk products require appropriate handling and care. Customers are responsible for reviewing and following the care instructions provided on the product page, packaging, or care label.

Damage caused by improper washing, harsh detergent, bleach, machine drying, high heat, prolonged soaking, excessive friction, contact with sharp objects, incorrect storage, or failure to follow the supplied care instructions is not considered a manufacturing defect.

Natural silk may experience slight changes in texture or dimensions after washing. Please inspect your product before washing or using it and contact us promptly if you believe it arrived defective, damaged, or incorrect.

SECTION 4 – ORDERS

All orders are subject to acceptance and product availability. Placing an order does not guarantee acceptance.

We reserve the right to reject, limit, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Inventory errors
• Unusual order quantities
• Resale activity
• Shipping restrictions
• Violation of these Terms

If we cancel an order after payment has been processed, we will issue a refund to the original payment method for the cancelled portion.

You are responsible for providing complete and accurate billing, shipping, contact, and payment information. Shopcozyhue is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

SECTION 5 – PRICES, PAYMENTS, AND TAXES

Prices are displayed in the currency shown during checkout and may change without notice.

Applicable shipping charges, taxes, customs duties, import fees, or other charges will be displayed during checkout when available. International customers are responsible for any customs duties, import taxes, brokerage charges, or fees imposed by the destination country unless expressly stated otherwise.

You agree to provide current, complete, and accurate payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Discount codes and promotional offers are subject to their stated conditions. Unless expressly permitted, promotions cannot be combined, exchanged for cash, or applied retroactively.

SECTION 6 – SHIPPING AND DELIVERY

Shipping estimates are provided for guidance and are not guaranteed delivery dates.

Delivery times may be affected by customs processing, carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control.

Once an order has been transferred to the carrier, tracking information will be provided when available. Customers are responsible for monitoring tracking updates and ensuring that the delivery location is safe and accessible.

Additional shipping information is available in our Shipping Policy.

SECTION 7 – 30-DAY RETURNS, EXCHANGES, AND REFUNDS

Shopcozyhue offers eligible returns in accordance with our 30-Day Returns policy.

Return requests must be submitted within 30 days after delivery. Return eligibility, product-condition requirements, exclusions, return instructions, shipping responsibilities, inspection procedures, and refund timing are governed by our Refund Policy.

Products that arrive defective, damaged, or incorrect should be reported as soon as possible with your order information and clear supporting photographs so that we can evaluate and resolve the issue.

If any general return language in these Terms conflicts with the Refund Policy, the Refund Policy will control for returns, exchanges, and refunds.

Nothing in these Terms limits any mandatory consumer rights that apply under the laws of your location.

SECTION 8 – ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, fulfillment, or shipment. If an order has already shipped, any return will be handled under our Refund Policy.

SECTION 9 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, payment services, applications, or integrations that we do not control.

These services are provided on an “as available” basis. Your use of third-party services may also be subject to the provider’s own terms and privacy policies.

We are not responsible for losses caused solely by your use of an independent third-party service, except where liability cannot legally be excluded.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. These links are provided for convenience and do not constitute an endorsement.

We are not responsible for the content, availability, accuracy, privacy practices, products, or services of third-party websites. You should review the policies of the relevant third party before completing a transaction or providing personal information.

SECTION 11 – REVIEWS, FEEDBACK, AND USER CONTENT

If you submit a review, photograph, comment, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate any third party’s rights or applicable law.

You grant Shopcozyhue a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit for formatting, and publish submitted content in connection with our store, products, and marketing, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, misleading, abusive, defamatory, obscene, infringing, fraudulent, or unrelated to the product or service being reviewed.

You remain responsible for the accuracy and legality of the content you submit.

SECTION 12 – PERSONAL INFORMATION

Our collection and use of personal information are governed by our Privacy Policy.

By using our services, you acknowledge that your information may be processed by Shopify, payment providers, fulfillment partners, delivery carriers, and other service providers as reasonably necessary to process and deliver your order.

SECTION 13 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, or cancel affected orders when legally permitted. If an order is cancelled because of an error after payment, the affected payment will be refunded.

SECTION 14 – INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content—including product photographs, graphics, branding, logos, written copy, page layouts, and other materials—are owned by or licensed to Shopcozyhue and are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, sell, exploit, scrape, or republish our content without prior written permission.

SECTION 15 – PROHIBITED USES

You may not use the website or its content:

• For unlawful, fraudulent, or abusive purposes
• To violate intellectual property or privacy rights
• To submit false or misleading information
• To transmit malware or harmful code
• To collect information about other users without authorization
• To interfere with the website’s security or operation
• To place fraudulent orders or conduct unauthorized resale activity
• To impersonate another person or organization
• To engage in automated scraping or extraction without permission

We may suspend or terminate access where we reasonably believe these restrictions have been violated.

SECTION 16 – DISCLAIMER OF WARRANTIES

We aim to provide accurate product information and reliable services, but we do not guarantee that the website will always be uninterrupted, secure, or error-free.

Except for warranties that cannot legally be excluded, the website and services are provided on an “as available” basis without additional express or implied warranties.

Product descriptions and care information are provided for general consumer use and are not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Shopcozyhue and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website, products, or services.

Where liability cannot be excluded, our liability will be limited only to the extent permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory rights available to consumers.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Shopcozyhue and its service providers from claims, losses, liabilities, and reasonable expenses resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another party’s rights.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed as necessary. The remaining provisions will continue in effect.

SECTION 20 – TERMINATION

These Terms remain effective unless terminated by you or Shopcozyhue.

You may stop using our services at any time. We may suspend or terminate access if you materially violate these Terms, misuse the website, engage in fraudulent activity, or create security or legal risks.

Obligations and liabilities incurred before termination will survive where appropriate.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws applicable to Shopcozyhue’s principal place of business, without limiting any mandatory consumer protections available in the customer’s country, state, province, or region.

Any dispute should first be raised with us in good faith so that we have a reasonable opportunity to resolve it.

SECTION 22 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our products, business practices, legal requirements, or services.

The current version will always be posted on this page with its effective date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 23 – ENTIRE AGREEMENT

These Terms, together with our Refund Policy, Privacy Policy, Shipping Policy, and any other policies posted on the website, constitute the agreement between you and Shopcozyhue regarding your use of the website and services.

If a specific store policy conflicts with a general provision of these Terms, the specific policy will control for the subject it covers.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms, an order, or our policies may be submitted through our website’s Contact page or the contact details provided in your order confirmation.

Website: https://shopcozyhue.com