Shipping policy
1. Shipping Availability
Thank you for shopping with Shop Cozy Hue.
We currently ship orders only to customers located in the United States.
At this time, we do not offer shipping to countries or regions outside the United States.
2. Order Processing Time
Orders are typically processed within:
1–3 business days
Processing time includes:
- Order verification;
- Product preparation;
- Quality inspection;
- Packaging.
Processing time does not include shipping transit time.
Orders may be delayed during:
- Holidays;
- Promotional periods;
- High-volume sales events;
- Circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to notify you.
3. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed during checkout.
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Shipping carrier;
- Destination location;
- Weather conditions;
- Customs processing;
- Transportation delays;
- Other circumstances beyond our control.
4. Tracking Information
When available, tracking information will be provided after your order has been shipped.
Please allow time for tracking information to update after shipment.
Customers are responsible for monitoring their tracking information and ensuring that delivery information is accurate.
5. Free Shipping
Free standard shipping is available for orders over:
USD $70
The free shipping threshold applies to the merchandise subtotal before applicable taxes, discounts, or other charges unless otherwise stated.
6. Expedited Shipping
Expedited shipping options may be available at checkout.
Additional shipping fees and estimated delivery times will be displayed before payment.
Expedited shipping does not guarantee delivery by a specific date.
7. Customs, Duties, and Import Fees
Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by government authorities.
For shipments to the United States:
Customers are responsible for any customs duties, import taxes, or fees required by applicable authorities unless otherwise stated at checkout.
Shop Cozy Hue is not responsible for delays caused by customs processing.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review:
- Recipient name;
- Shipping address;
- Apartment/unit number;
- Postal code;
- Contact information.
If incorrect information prevents delivery, Shop Cozy Hue may not be responsible for the resulting delay, additional shipping costs, or lost packages.
Please contact us as soon as possible if you need to update your shipping information.
Changes cannot be guaranteed after an order has entered processing.
9. Failed Delivery, Refused Packages, and Unclaimed Packages
If a package cannot be delivered due to:
- Incorrect address provided by the customer;
- Customer refusal of delivery;
- Failure to collect the package;
- Missing delivery information;
and the package is returned to us, any refund or reshipment request will be reviewed individually.
Additional shipping costs, return shipping costs, or other fees may be deducted from any refund where applicable.
10. Lost Packages
If your package appears to be lost during transit, please contact us within:
3 days after the expected delivery date
We will review:
- Tracking information;
- Carrier records;
- Shipping details.
If the carrier confirms that the package has been lost, you may choose:
- A replacement shipment; or
- A refund.
11. Delivered but Not Received
If tracking information shows that your package has been delivered but you have not received it, please contact us within:
3 days after the delivery confirmation
We will assist by reviewing available shipping information.
However, Shop Cozy Hue is generally not responsible for:
- Incorrect addresses provided by customers;
- Packages marked as delivered by carriers;
- Theft or loss occurring after confirmed delivery.
Each case will be reviewed individually.
12. Damaged Packages
If your order arrives damaged, please contact us within:
3 days after delivery
Please provide:
- Order number;
- Photos or videos showing the damage;
- Description of the issue.
After review, we may provide:
- Replacement;
- Refund;
- Other appropriate resolution.
13. Contact Information
For shipping questions, please contact:
Shop Cozy Hue
Customer Support:
End of Shipping Policy