Refund policy
Thank you for shopping with Shop Cozy Hue.
We want you to be satisfied with your purchase. If you experience any issues with your order, please contact our customer support team before returning any products.
This Refund Policy applies to purchases made through the Shop Cozy Hue online store.
By placing an order with us, you agree to the terms outlined below.
1. Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, you must contact us within this period and receive return authorization before sending any items back.
Returns sent without prior approval may not be accepted.
2. Return Eligibility
To qualify for a return, products must meet all of the following conditions:
- The item is unused and in its original condition;
- The item has no signs of wear, installation, damage, or misuse;
- The item includes original packaging and accessories where applicable;
- The item is suitable for resale.
Products that have been used, installed, altered, damaged, or returned incomplete may not qualify for a full refund.
3. Items That Cannot Be Returned
The following products are not eligible for return unless they arrive defective, damaged, or incorrect:
- Customized or personalized products;
- Made-to-order products after production has started;
- Products with customer-provided customization details;
- Used or installed phone cases;
- Opened or used electronic products where applicable;
- Gift cards;
- Final sale or clearance items.
4. Phone Case Compatibility
Customers are responsible for selecting the correct device model before placing an order.
Before purchasing, please confirm:
- Your exact phone model;
- Your AirPods model;
- Compatibility requirements for accessories.
Returns or refunds caused by selecting the wrong model may not be accepted.
If you are unsure about compatibility, please contact us before ordering.
5. Product Appearance and Minor Differences
Due to differences in:
- Screen displays;
- Lighting conditions;
- Manufacturing processes;
- Material characteristics;
actual products may vary slightly from images shown online.
Minor differences in:
- Color;
- Pattern placement;
- Gradient appearance;
- Gloss;
- Transparency;
- Texture;
- Decorative details;
do not qualify as product defects.
However, if the product is significantly different from the description, defective, or incorrectly supplied, please contact us for assistance.
6. Defective, Damaged, or Incorrect Items
Please contact us within 3 days of delivery if:
- You received the wrong product;
- Your product arrived damaged;
- The product has a manufacturing defect;
- Items are missing from your order.
Please provide:
- Order number;
- Photos or videos showing the issue;
- A description of the problem.
After reviewing the issue, we may provide:
- A replacement;
- A refund;
- Another appropriate resolution.
For approved defective, damaged, or incorrect items, Shop Cozy Hue will cover reasonable return shipping costs.
7. Customer-Requested Returns
Returns due to personal preference, including:
- Change of mind;
- Color preference;
- Style preference;
- Incorrect device selection;
- No longer wanting the item;
may be accepted only if the product meets our return conditions.
For these returns:
- The customer is responsible for return shipping costs;
- Original shipping fees are non-refundable.
Refunds will be issued for the eligible product amount only.
8. Return Shipping Instructions
Before returning any product, please contact:
with:
- Order number;
- Reason for return;
- Photos if applicable.
Do not send products back before receiving return instructions.
Return address details will be provided after your return request has been approved.
We are not responsible for items returned without authorization.
9. Refund Processing
Once we receive and inspect your returned item, we will process your refund within:
5 business days
Approved refunds will be issued to the original payment method used for the purchase.
Depending on your payment provider, additional processing time may be required before funds appear in your account.
10. Shipping Fee Refunds
Customer-requested returns:
Refund includes:
✅ Eligible product amount
Refund does not include:
❌ Original shipping fees
Returns caused by Shop Cozy Hue:
Examples:
- Wrong item shipped;
- Defective product;
- Damaged product upon arrival.
Refund includes:
✅ Product amount
✅ Original shipping fee
11. Exchanges
At this time, Shop Cozy Hue does not offer direct exchanges.
If you need a different item, please request a return (if eligible) and place a new order separately.
12. Promotional Items and Gifts
If your order included a free gift, promotional item, or gift-with-purchase offer, the promotional item must be returned if the return causes your order to no longer qualify for the promotion.
If the promotional item is not returned, its value may be deducted from your refund amount.
13. Sale Items
Discounted, promotional, or final-sale products are not eligible for return unless:
- The product is defective;
- The product arrived damaged;
- The wrong item was sent.
14. Made-to-Order and Customized Products
Certain products may be prepared specifically after purchase.
Because these items are produced based on customer selections:
- Orders cannot be cancelled after production begins;
- Returns are not accepted for preference-related reasons.
This does not affect your rights regarding defective, damaged, or incorrectly supplied products.
15. Fraudulent Refund Requests and Payment Disputes
Shop Cozy Hue reserves the right to investigate refund requests that appear fraudulent or inconsistent with the actual condition of the order.
Examples include:
- False claims that an item was not received when tracking confirms delivery;
- Repeated refund requests without valid reasons;
- Returning different items from those purchased;
- Providing inaccurate information regarding product condition.
Submitting false claims may result in denial of refunds and may affect future purchases.
If you believe there is an issue with your order, please contact us first so we can assist you.
16. Lost Packages
If your package is confirmed lost by the shipping carrier:
You may choose:
- A replacement shipment; or
- A refund.
Before resolving the issue, we may review:
- Tracking information;
- Carrier records;
- Shipping details;
- Delivery status.
17. Delivered but Not Received
If tracking information shows that a package has been delivered, please contact us within 3 days.
We will assist by reviewing available shipping information.
However, we are generally not responsible for:
- Incorrect shipping addresses provided by customers;
- Packages confirmed delivered by carriers;
- Theft or loss after confirmed delivery.
Each case will be reviewed individually.
18. Contact Us
For return or refund requests, please contact:
Shop Cozy Hue
Customer Support:
End of Refund Policy